Network
Our network: Powerful, reliable and well-connected
Our network services are based in the City of London. Our systems are highly-automated, self-monitoring and highly-reliable. Because of this, we can spend more time helping you get the most from our services – and deliver new, market-leading ways to help you to succeed.
Interconnects and carriers
Leveraging our own network capabilities and partner networks, we benefit from using six primary interconnects from a mix of Level 1 carriers and innovative companies (including BT Wholesale, BandX, Telecom 1 and Citrus), and employ technologies from Nokia, Ericsson and Telsys. Our ability to choose from alternative carriers lets us select the best quality call route and provide routing redundancy and fault tolerance.
Driven by innovation
Our track-record proves our ability to deliver ground-breaking services, and includes several ‘world-firsts‘.
We’ve used our own GenX software to get the greatest value out of industry-leading products from other top network vendors. Developed from the outset with a focus on quality and economic efficiency, GenX offers telecoms solutions that are high-performance and competitively-priced.
In 2008 GenX was superceded by GenY, offering the economies of VOIP, backed by the reliability of instant PSTN fallback. When it comes to cost efficiency, customers really notice the difference.
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Gen3 (our third generation network) |
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Year |
Development |
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1995 |
Gen3 launched, with Unified Messaging (voice and Fax) on UK Geographic numbers |
World First |
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1996 |
Gen3 is integrated with third party personal number systems | |
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1997 |
Personal Number (PN) system launched. Free PN’s given away. |
World First |
|
2001 |
Customers are upgraded to GenX accounts, without charge. | |
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2004 |
The last Gen3 switch is retired after nine years commercial service | |
| GenX (our next generation network) | ||
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Year |
Development | |
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1998 |
New features planned. Development starts. | |
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1999 |
Development ongoing. | |
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2000 |
GenX launched, with dmVoicedmVoice: Call-forwarding to UK & international numbers. Voicemail, and ‘find-me’ call-hunting facilities and dmFaxdmFax: Recive faxes as email attachments. | |
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2001 |
dmCallsdmCalls: A voice-activated address book that you can use from any phone is launched – a speaker-independent voice-activated outbound dialling service. |
World First |
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2002 |
Web-driven ecommerce system for dealers introduced. | |
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2003 |
dmSwitchboarddmSwitchboard: A fully featured virtual switchboard launched, with XML-scripted control system. |
World First |
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2004 |
dmAllTalk makes its debut in the voice conferencing arena. | |
| dmAnswersdmAnswers: A PA-like human answering service, a human answering service, is introduced with static routing. | ||
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2005 |
ProVoiceOverProVoiceOver: Have your switchboard scripts recorded by a professional voiceover artist and dmAnswersdmAnswers: A PA-like human answering service now use dynamic routing, and can use multiple call centres. |
World First |
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2006 |
XScriptXScript: A fully-scriptable XML-controlled number, designed for enterprise-level call-handling is launched, for high-end enterprise-grade telephony. VOIP development continues. |
World First |
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2007 |
UK geographic numbers launched, and available to buy online | |
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2008 |
Flexible price plans introduced ( BasBase: price plan for light call volumes / ProPro: price plan for moderate call volumes / EntEnterprise: price plan for high call volumes ) giving better value at high call volumes | |
| GenY (our IP generation network) | ||
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Year |
Development | |
|
2006 |
GenY comissioned, to cement our competitive position by taking advantege of VOIP economics | |
|
2007 |
Work starts on integrating IP telephony into our network infrastructure | |
| DML builds bridges with partner carriers | ||
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2008 |
GenY made available to customers, who can now take advantage of VOIP trunking | |
Making life easier with ‘high convenience’ services
Our technologies provide extra convenience for customers, making it simple to view usage logs, read messages, check account details and pay bills. Please contact us if you want to know more about our network.